Return & Exchange Policy

Returns, Exchanges & Store Credit

Please read this section carefully as it reflects your Return & Exchange Policy. We want you to shop with confidence. Please read our Return & Exchange Policy carefully before placing your order.

1. No Refunds to Original Payment Method

– We do not offer refunds to the original mode of payment.

2. No Returns for Change of Preference

We do not accept returns or cancellations due to a change of preference, change of mind, or because you do not like the product after receiving it.

We provide complete product details, descriptions, measurements, and pictures on our website to help you make an informed purchase decision. Customers are requested to review all available product information carefully before placing an order.

3. No Size Exchange

We do not offer size exchanges.

A detailed size guide is provided on our website for every applicable product. Customers are requested to carefully refer to the size guide and select their size before placing an order.

We will not accept exchanges on the basis that the selected size does not fit or that another size is preferred.

4. Defective or Damaged Products

In the unlikely event that you receive a defective or damaged product, you may request a return subject to the following conditions:

(a) An uninterrupted opening/unboxing video of the parcel must be shared with us within 24 hours of delivery at email id (support.houseoflurasa@gmail.com)

(b) The video should clearly show the package from the time it is unopened through the opening of the parcel and inspection of the product. Requests without a valid opening/unboxing video submitted within 24 hours shall not be accepted.

(c) Once the return is approved, the product will be picked up at no additional cost to the customer.

(d) The returned product will be inspected upon receipt.

(e)The product must be unused, unworn, unwashed, unaltered, and in its original condition, with all original tags, packaging, and accessories intact. 

(f) Store credit will be issued only after the returned product has been received and successfully inspected. Store credit will be issued for the eligible value of the approved returned product. No cash refunds will be provided.

(g) Store credit will be valid for 4 months from the date of issue.

(i) You can use this store credit to purchase any product on our website within the validity period.

5. Important Notes

(i) Returns without prior approval will not be accepted.

(ii) House of Lurasa reserves the right to deny returns that do not comply with this policy.

(iii) Certain items (such as customized, altered, or “final sale” products) may be non-returnable. Such information will be mentioned on the product page, if applicable.

(iv)Products that show signs of use, wear, washing, alteration, damage caused after delivery, or missing original tags/packaging may not qualify for a return or store credit.

By placing an order with us, you acknowledge and agree to the terms of this Return & Exchange Policy.

We expect our customers to carefully read and understand our Return & Exchange Policy before placing an order. Our policies are clearly mentioned on our website to ensure that customers are aware of the applicable terms and conditions before making a purchase.