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Last updated: 24 May, 2024
Welcome to House of Lurasa. By accessing or using our website and placing an order, you agree to the Terms & Conditions below. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use this website.
1. Company Information
House of Lurasa
Noida, Uttar Pradesh, India
Customer Support:
– Email: support.houseoflurasa@gmail.com
– WhatsApp: +91 99535 55878
This website is operated by House of Lurasa (“we”, “us”, “our”).
2. Eligibility
- You must be at least 18 years old to place an order on our website.
- By using this site, you confirm that you are legally capable of entering into a binding contract.
3. Products & Colours
- We offer premium Indian ethnic and fusion wear for women, including sarees, kurta sets, co-ords, lehengas, and Indo‑western outfits.
- We make every effort to display product colours and details as accurately as possible. However, slight variations in colour, texture, and finish may occur due to lighting, screen settings, and the nature of fabrics.
- All products are subject to availability. We may limit quantities or discontinue products at any time.
4. Pricing & Payment
- All prices are listed in Indian Rupees (INR).
- Prices, offers, and discounts are subject to change at any time without prior notice.
- Your order is confirmed only after successful payment authorization.
- We may offer multiple payment options (such as cards, UPI, net banking, wallets, etc.). Available options will be shown at checkout.
5. Orders & Acceptance
When you place an order, you will receive an order confirmation (email/SMS/WhatsApp). This confirms that we have received your order, not that it has been accepted. Your order is accepted and a contract is formed only when we dispatch your product(s).
We may cancel or refuse an order if:
- – Payment is not authorized.
- – The item is out of stock or discontinued.
- – There is a pricing or product information error.
- – We suspect fraudulent or suspicious activity.
If your order is cancelled after payment, we will process a refund or store credit as per our policies.
6. Shipping & Delivery
- We ship across India through trusted delivery partners.
- Estimated delivery timelines will be shown at checkout; these are estimates only and may vary due to your location, courier delays, holidays, or unforeseen events.
- Any shipping charges (if applicable) will be visible at checkout before you confirm your order.
- You are responsible for providing the correct and complete delivery address and contact details. We are not liable for delays or failed deliveries due to incorrect or incomplete information.
7. Returns, Exchanges & Store Credit
Please read this section carefully as it reflects your Return & Exchange Policy.
1. No Refunds to Original Payment Method
– We do not offer refunds to the original mode of payment.
2. Returns for Store Credit Only
– In case of an approved return, you will receive store credit equivalent to the product value (excluding shipping, if any).
– Store credit will be valid for 4 months from the date of issue.
– You can use this store credit to purchase any product on our website within the validity period.
3. Return Window
– All return requests must be initiated within 7 days of delivery.
4. Product Condition for Returns
To be eligible for a return, the item must be:
– Unused and unwashed.
– Unaltered and without stains or damage.
– In its original condition, with all original tags intact.
Returns that do not meet these conditions will not be accepted.
5. Defective or Damaged Products
– If you receive a defective or damaged item, you must record a clear unboxing video as proof.
– Share the video with us within 48 hours of delivery via Email (support.houseoflurasa@gmail.com) or WhatsApp (+91 99535 55878).
Once verified, we will arrange a pickup of the defective product and ship a replacement product at no additional cost (subject to availability). If a replacement is not available, we may issue store credit.
6. Important Notes
– Returns without prior approval will not be accepted.
– House of Lurasa reserves the right to deny returns that do not comply with this policy.
– Certain items (such as customized, altered, or “final sale” products) may be non-returnable. Such information will be mentioned on the product page, if applicable.
8. Size, Fit & Customization
- Size charts are provided as a general guide. Minor variations in fit may occur due to fabric and design.
- If customization or alterations are offered for a product, they will be based on the measurements you provide. We are not responsible for issues arising from incorrect measurements shared by the customer.
- Customized or altered pieces may not be eligible for returns or exchanges, except in cases of verified defects.
9. Use of Website
By using our website, you agree that you will not:
- – Use the site for any unlawful, harmful, or fraudulent activity.
- – Try to gain unauthorized access to our systems or data.
- – Copy, reproduce, or use any part of the website or its content for commercial purposes without our written consent.
We may suspend or block access to the website if we believe there is misuse or a breach of these terms.
10. Intellectual Property
All content on this website—including text, images, graphics, designs, and logos—is the intellectual property of House of Lurasa or is used with permission. You may not copy, modify, distribute, or use our brand name, logo, or content without our prior written approval.
11. Privacy & Data Protection
We collect and use your personal information to process orders, improve your experience, and communicate with you. By using this website, you agree to our data practices as described in our Privacy Policy. To understand how we collect and use your data, please read our Privacy Policy.
12. Third-Party Services & Links
Our website may include links to third-party websites or services (such as payment gateways, logistics partners, or social media). These third-party sites have their own terms and privacy policies. We are not responsible for their content, policies, or any loss or damage arising from their use.
13. Limitation of Liability
To the fullest extent permitted by law:
- – We are not liable for any indirect, incidental, or consequential damages arising out of your use of the website or purchase of products.
- – Our total liability for any claim related to an order will not exceed the amount you paid for that order.
14. Force Majeure
We will not be held responsible for any delay or failure to perform our obligations if it is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transport disruptions, or government restrictions.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page along with the updated “Last updated” date. Your continued use of the website after changes are posted means you accept the revised terms.
16. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.
17. Contact Us
If you have any questions about these Terms & Conditions, returns, or your order, you can reach us at:
- – Email: support.houseoflurasa@gmail.com
- – WhatsApp: +91 99535 55878